Shipping policy
Shipping Policy
Effective Date: 1st Jan 2025
Thank you for shopping with R-Mart! We’re committed to delivering your orders safely and on time. Please review our shipping policy for details on processing times, costs, and delivery.
Order Processing: All orders are processed within 1-3 business days after purchase confirmation. Please note that orders are not processed or shipped on weekends or public holidays.
Delays: In case of high order volume, processing may be delayed by a few days. We will notify you if any significant delays occur.
Standard Shipping (within India): Free on all orders.
Estimated delivery time: 3-7 business days.
Cash on Delivery (COD) (within India): Free on all orders.
Cash on Delivery (COD) is only available for orders up to ₹1500. Orders exceeding ₹1500 will not be eligible for COD and must be paid via other payment methods during checkout.
International Shipping: Currently, we are only shipping within India. Please stay tuned as we expand our shipping locations in the future.
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment. Please allow up to 24 hours for tracking information to update.
If your order is significantly delayed, please reach out to us at contacts@R-Mart.com. We will work with the carrier to resolve any issues.
Lost Packages: R-Mart is not responsible for packages lost in transit. However, we will help contact the shipping provider to try to resolve any delivery issues.
Please ensure all shipping details are correct at checkout. We cannot change the shipping address once your order is processed.
We do not ship to P.O. Boxes or military addresses at this time.
While we strive to ensure accurate product pricing and availability at all times, R-Mart reserves the full right to cancel any order due to technical errors or system malfunctions.
If such an issue occurs, affected orders will be cancelled, and customers will be notified via email or WhatsApp. Any payments made will be refunded in full where applicable.
We appreciate your understanding and cooperation.
If you have any questions regarding shipping or need further assistance, please contact us at contacts@R-Mart.com. We’re here to help!
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