Refund policy

Refund and Return Policy

At R-Mart, we want you to feel confident and excited about your purchase. As a new brand, building your trust is our top priority. That’s why we’ve introduced a flexible 7-day return policy for your convenience.

Why We Allow Returns

We understand that shopping for jewelry online can sometimes feel uncertain. By offering a return window, we’re giving you peace of mind to shop without worry—because we believe in the quality of our products and your satisfaction.

Refund Policy

We offer refunds if your item:

Arrives damaged or faulty, or You wish to return it within 7 days of delivery (conditions apply).

How to Request a Refund

If your item is damaged or you wish to return it, follow these steps:

Contact Us:

Within 7 days of receiving your item, email us at refund@R-Mart.com with:

• A clear photo of the item.
• Your order number and contact details.

Verification:

For damaged products: Include an unboxing video to help us assess the issue quickly.

For returns (non-damaged items): Ensure the product is unworn, undamaged, and in its original packaging.

• Refund:

Once approved, you can choose between:

We will process the refund within 3 business days and it will be credited to the original payment method within 7 business days

Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.

Return Policy

We now accept returns within 7 days of delivery to make your experience worry-free. Here’s how it works:

Eligibility:

• The item must be unused, undamaged, and in its original packaging.
• Custom or personalized items and sale products are not eligible for returns.
• Sale items are eligible for return and refund only if received damaged (unboxing video is a must).

Return Shipping Costs:

For damaged or faulty items, we’ll cover the return shipping.

For other returns, customers are responsible for shipping costs.

Exchanges/Replacement

We currently do not offer exchanges. However, you can initiate a return and place a new order for your desired item.

Contact Us

If you have any questions or concerns, we’re here to help. Reach out to us at \

contacts@R-Mart.com, and we’ll make sure your experience is as smooth as possible.